SupportWorld Live 2023, presented by HDI, educates the technical support and service management industry

SAN FRANCISCO–(BUSINESS WIRE)–HDI, the leading organization dedicated to improving technical support and service management across the enterprise, today announces 2023 SupportWorld Live conference program. Support World Live will unite the industry to share best practices and network. The event will take place from April 30 to May 5, 2023 at the MGM Grand in Las Vegas, Nevada. Register here and save $400 on a conference pass with promo code WORLD.

“With the goal of helping our community make valuable connections and achieve better business outcomes, we created an unprecedented conference to share best practices, connect and celebrate achievements,” said Tara Gibb, senior director of HDI . “We encourage industry professionals to join us this spring to stay ahead of the curve and learn about the latest trends in support and service management.”

The conference program will feature workshops, training sessions, keynote presentations, general sessions, panel discussions, solution spotlights and case studies on key topics such as service excellence and customer experience.

The tracks of the conference program include:

  • Further development of customer and employee experience

  • Leading world-class teams

  • Service management modernization

  • Optimization of the support organization

  • Striving for service excellence

Keynote Presentations

  • Paul Long, author, podcaster, gimmick and former Director of Call Center Operations at Farmers Insurance, will present “Connecting the Workplace and Life Through FUN” on May 2nd. Long uses his Fundamism concept to empower participants to make progress toward improving the quality of life. When applied, these tactical behaviors are proven to create more joy, fun, and fulfillment in life while creating an experiential culture that improves customer experience and employee engagement, reduces attrition, and spurs growth in nearly every KPI.

  • Vital Germaine, consultant, corporate trainer specializing in leadership, culture and innovation and former Cirque du Soleil performer and consultant, will present on May 3rd on “How to Support a More Innovative, Creative and Divers Mindset”. In this keynote, attendees will gain actionable insights tools that stimulate and inspire creativity and ideation.

  • Sara Ross, Chief Vitality Officer at BrainAMPED, a research and strategy firm dedicated to redefining success at work and success in life, will on May 4th, “Optimizing Your Leadership Energy: Your Unmatched Advantage to Reshaping How You Lead and Succeed”. Based on the research and principles shared in her book, Dear Work, Something Has to Change, Ross will teach participants how to transform leadership exhaustion into excellence, adopt a stress mindset of opportunity, and empower Use questions to get the best out of yourself Others.

  • Kim Becking, JD, a leading thought leader on success amid change, will present “Build a Momentum Mindset®: How to be More Adaptable, Resilient and Ready for What’s Next in a Rapidly Changing World” on May 5th. Uncertainty and operational disruptions are guaranteed. Becking will tell stories about resilience with a healthy dose of vulnerability, humor and motivation, empowering participants to redefine resilience and redesign change. Participants leave the program with the tools they need to shift their mindset to think differently, navigate change and challenges, build more connections, and create the daily resilience needed.

Another keynote will be announced in the coming weeks.

case studies

Case studies provide attendees with valuable insights from high-performing centers into the proven service and support strategies implemented in healthcare, financial services, technology and other industries. Organizations presenting the case studies include:

  • America: IT Interns: The Future of Smarter Service
  • ATB Finance: You CAN build a people-first support culture!
  • Atlantic Health system: Shift to the right! What to do when self-service costs more than personal support?
  • Boston university: Optimizing Your Support Model: Federated vs. Centralized Service Desks
  • Dixon valve: How to prioritize all your priorities
  • Georgia Institute of Technology: ITSM on Occam’s Razor Way: Sometimes simple is best
  • Applied Physics Laboratory of Johns Hopkins University: From High School to High Performer: The Road to Success
  • Norton Healthcare: Take change control from zero to sixty
  • PCSU: Putting “The Way We’ve Always Done It” in the Background: A Roadmap for Service Improvement
  • Pennsylvania State University: Engage your team in a virtual world
  • China Bistro by PF Chang: Forming, Storming, Norming, and Performing … in an Age of Social Distancing
  • MITER Corporation: In Harmony: Merging Enterprise IT Service Management and IT Portfolio Work Planning
  • Unisys: Experience Management: Maximizing data to influence business initiatives and value creation
  • Veterans United Home Loans: Lessons on scaling Veterans United Home Loans IT support

Click here for the full agenda.

To learn more about HDI’s SupportWorld Live or to register for the event, click here. stay up to date on facebook, Twitter or LinkedIn.

For sponsorship opportunities, contact Ayrien Machiran at [email protected]

Media interested in a media pass email Meryl Franzman at [email protected]

About HDI

For more than thirty years, HDI has worked with thousands of professionals and their organizations to improve their performance by helping them drive change, leverage knowledge, transform teams, create connections and turn challenges into opportunities. HDI empowers the technical support and service management community to drive their strategy, operations and teams through optimized service delivery. From employee to company, HDI transforms service and support through its comprehensive offering of training and certification courses, industry-leading annual conferences, results-oriented consulting services, community-based networking opportunities and insightful research and information resources. What does HDI stand for? HDI stands for smarter service that leads to better business outcomes. Learn more at HDI is provided to you by Informa Tech.

About InformaTech

Informa Tech is a market-leading provider of integrated research, media, training and events for the global technology community. We are an international company with more than 600 employees, operating in more than 20 markets. Our goal is to inspire the technology community to design, build and operate a better digital world through research, media, education and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students attending our training programs each year and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.