The Pennsylvania Public Utility Commission announced Tuesday that it has opened an investigation into unusually large bills recently received by some PPL customers. The PUC said it will investigate the accuracy and integrity of PPL’s billing practices Customers apologize for recent problems Some PPL customers have had duplicate or even triple bills. As News 8 On Your Side reported, those high bills were a combination of high energy costs and what PPL describes as a “technical issue” that forced it to estimate many consumers’ bills. The PUC encourages customers to contact PPL with concerns about the size and accuracy of their invoices. Consumers are urged to work with the utility to explore corrected bill options, payment options, and financial assistance options. Bureau of Consumer Services at 1-800-692-7380. Also, consumers who are unable to reach PPL customer service representatives or who do not receive a response from PPL should contact BCS to report these issues Make a Difference When Shopping for Electricity Plans
The Pennsylvania Public Utility Commission announced Tuesday that it has opened an investigation into unusually large bills recently received by some PPL customers.
The PUC said it will investigate the accuracy and integrity of PPL’s billing practices.
Related video above: PPL President sends customers letter apologizing for recent troubles
Some PPL customers had duplicate or even triple bills. As News 8 On Your Side reported, those high bills were a combination of high energy costs and what PPL calls a “technical issue” that forced it to estimate many consumers’ bills.
The PUC encourages customers to contact PPL with concerns about the size and accuracy of their invoices. Consumers are urged to work with the utility to explore options for corrected bills, payment options, and financial assistance options.
Consumers who feel that PPL has not adequately addressed their issues or believe the utility has not adequately responded to their situation should contact the PUC’s Bureau of Consumer Services at 1-800-692-7380.
Additionally, consumers who are unable to reach PPL’s customer service representatives or who do not receive a response from PPL should contact BCS to report these issues.
Related video below: See the difference shopping for electricity rates makes